Here at Creative Gifts uk we will always do our best to despatch orders within 24 hours of receipt of your order (on week days only). This does not always apply to personalised gifts as some gifts require a little extra time and care to carry out the personalisation process. We will endeavour to process all orders the same day if received by 1pm.
Delivery to the Scottish Highlands and outside the UK mainland will take additiona please contact us for more information on timescales for these delivery optionsl
For personalised gifts the personalisation process takes time and while many orders are dispatched within 2-5 working days some types of personalisation takes a little longer therefore please allow time for delivery, usually 7-10 working days this excludes bank holidays and weekends.
If for any reason your gift is not delivered within the estimated delivery time which we have quoted to you, please contact us by email with your order number and we will do our utmost to look into this and ensure that your gift is received as quickly as possible.
All queries regarding the delivery of your purchase must be received within 3 working days of an expected delivery date.
The vast majotity of our gifts will cost no more than £3.95 additional gifts will be £1.00 extra to a maximum of £5.95 some other items including a selection of photo gifts will only cost £2.00 with no additional cost for more than one.
We do have a next day postage option for quicker dispatch the cost of this is £7.95, please bear in mind if using this option as it does not always guarantee next day delivery as some personalised gits can take 1-3 working days to produce. If selecting this option all orders must be place before 1pm.
Currently we only ship to Uk addresses,
- Mainland England
- Northern Ireland (aslong as your address has a post code)
Please note this may add to the estimated deliver time.
If you are not completely satisfied with the goods, simply return them to us at any time within 14 working days of receipt. If goods are returned within 7 working days of receipt we will issue a full refund including postage and packaging, or an exchange. After 7 working days we will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods to us shall be borne by you.
You can not return items in the following circumstance - Personalised items - unless faulty and items which have spelling mistakes made by yourself once they have been sent for production. This does not affect your statutory rights.
For non-personalised items returned or personalised items returned which were dispatched incorrectly by ourselves the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
If your product arrives and it appears to be faulty, please contact us immediately in order that we can advise you of the best way forward. In some cases, we may need the item to be returned in order that we can have it checked it before a replacement is issued. We will always strive to ensure that all problems are resolved as soon as possible.
For damaged or faulty items we will require photographic proof from yourself so that we can investigate further. We will be unalbe to help untill we receive your photos.
Customers are entitled to cancel an order in writing from the date of placing an order and up to 7 working days after receipt of the goods. However, all personalised items are exempt from cancellation, as is pre-recorded material, software and fragrances where the seal has been broken
We reserve the right to cancel an order and issue you with a full refund at any time. including but not limited to us being unable to fulfil an order due to supplier issues or the possibility of fraud
Although your order is well packaged by our warehouse, unfortunately on occasion, some damages may occur in transit. Damaged orders need to be notified to firstname.lastname@example.org within 48 hours of receipt. Providing the item is in stock a replacement will be dispatched, alternatively a replacement can be set up for when stock arrives or we can issue a full refund.